Utility Telecom’s Auto Attendant is a flexible, reliable and automated answering machine that provides your business phone the capabilities to meet the needs of your customers while simultaneously improving the productivity of your employees and controlling costs. Auto Attendant is engineered to simulate a live operator and directs incoming callers to the appropriate department or employee to ensure that all calls are handled effectively. Best of all, it is compatible with Utility Telecom’s VoIP phones – no additional equipment needed!


Automatic Call Routing

Allow callers to select from a list of options that directs their calls to the most appropriate person or department.

Flexible Announcements

Create announcements outside of business hours, holiday hours, and custom menus on demand.

Easy Set-Up and Administration

Configure and monitor your Auto Attendant through the Web or phone by using our web portal CommPortal .

Live Operator Backup

Our live operator backup will call back within 1 hour to provide your callers with a human touch, so you never worry about missing a call.

Dial-By-Name Capability

Enable callers to identify and dial individuals directly by simply entering the first few letters of their names.

Accession Communicator App

Integrate with our Accession Communicator app for easy access wherever you’re located across the globe.


Never get stuck talking to a machine when you reach our support line.              Our 24/7 live customer support team is full of qualified, experts to                      help you with your needs.